everyone should be able to take a proper picture by now, especially if it is part of your job). 2 out of 4 of the pictures I received to decide whether I still wanted the bag were blurry (it's 2020. However, when the bag finally arrived at REBELLE it did not pass the quality test as the seller proclaimed the bag to be "as good as new"/"neuwertig".
The customer service was really nice and helpful and responded quite quickly so that was good. During the month of waiting REBELLE did not inform me about the process etc or what was going on until I sent them an email. I study business, I know it is beneficial for companies to reply to bad reviews but if you do so at least make the effort and read the review thoroughly and think of a personalised response! (which also means to not copy paste responses)* So I bought a EUR4,000+ bag mid May, it took the seller about a month to send the item to REBELLE for the authentication. There has to be a consequence for sellers that are not truthful about the quality of their items.* edit: *Dear rebelle, your reply is not related to my complaint. When all I am saying is that your policies are flawed. 2nd edit: * thanks for the new response, which indicates that you think of me as being greedy.
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